Terms and Conditions

Bath YMCA can provide accommodation for groups up to 180. We are the largest provider of group accommodation, with our large fitness suite, laundry, restaurant and conference rooms, our facilities are unrivalled in the city.

Copies of current fire certificate, safety policy, gas/electrical testing certificate, hygiene certificate, insurance policy including public liability are available by request.

Bookings

Provisional bookings can only be held for a maximum of 2 weeks. A deposit of 20% is required to confirm the booking.

Payment

Payments can be made by bank transfer, credit card, cheque with banker’s card prior to arrival. Group bookings should make the final payment 3 weeks prior to arrival.

Restaurant

Our restaurant can seat up to 75 guests at one sitting; two sittings can be arranged if necessary, all meal times to suit the group. Menus are personalised to the group; all dietary needs and ages can be catered for. Light breakfast is included in the accommodation charge. Group meals can be ordered on goodfood@bathymca.co.uk

Behaviour

We expect teachers/group leaders or sporting coaches to be responsible and supervise their group at all times. We do not permit alcohol to be drunk on the premises.

Although we want all our guests to enjoy their stay at the YMCA, group members should respect there are other residents in the hostel and to keep noise levels to a minimum after 11.00 pm. If groups are extremely disruptive we report the conduct of the group to the School, College, University of Sporting association e.g. RFU.

Groups are required to leave a credit card number, expiry date and security number which payment can be taken for any damage caused. Should such an instance occur a staff member will contact the group to inform them of the damage, the cost and that the payment is being taken.

The Duty Manager may, at his/her discretion, carry out a room inspection of all rooms to determine that no malicious or accidental damage has occurred. Should any damage be found, the guest or group shall be charged accordingly, and the guest or group booking may be terminated with immediate effect at the Duty Manager's discretion with no refund of monies paid.

Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostels premises and will not be offered a refund. Guests are expected to respect other guests, staff, local residents and property.

Any damages will result in the group being invoiced for costs.

Cancellation fee

Payment may be made by cheque, Master Card, Visa, Switch, Delta.

Please note that a reservation is a contract in law and for a cancellation without due notice you could be liable for the whole cost of the stay.

Cancellations must be writing, fax or email.

Every effort will be made to re-let the room (s), but in the event this is not possible the YMCA reserve the right to apply the following cancellation charges:

Cancellation charges - Groups over 15

 
Notice given Cancellation fee charged
14 days or less 100% of total invoice
15 - 30 days 50% of total invoice
31 days plus 0% charged

If meals have been ordered a minimum of 72 hours notice need to be given to prevent cancellation fees being applied.

General

The YMCA shall not be held liable for any loss or damage to property of the guest, in the case of loss or damage it should be reported to the Duty Manager at the time of discovery and reported to the Police within 24 hours.

The YMCA shall not be liable for failure to provide accommodation if the cause is beyond our control, including, (without limitation), terrorist activity or serious potential for terrorist activity whether in the YMCA or in the proximity of the YMCA or in the UK or worldwide or civil action, natural disaster, fire, epidemic, bad weather, governmental or regulatory action, Act of God failure of power or machinery, failure of or interruption of services and utilities and or similar events outside the YMCAs control.

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